Terms and conditions
We reserve the right to refuse sales due to reasons we deem appropriate.
All prices are excluding VAT.
We reserve the right to change prices caused by price changes from suppliers, printing errors in the price list and inaccuracies due to incorrect information and reserve the right to adjust the price.
Orders cannot be cancelled once they are processed.
For reservations/pre-orders, you cannot cancel once the order is placed. The release date of a reservation/pre-order is an estimate and can change.
Our products are drop-shipped from China.
Our processing time is normally 2 - 8 weeks. For pre-order items, processing time will be listed in the item description.
Do not hesitate to contact us if you cannot find an available shipping method or need other shipping options, we'll try to find a solution.
Shipping time is normally 7-15 business days.
We cannot guarantee the listed shipping times are correct, especially during holidays or other out of the ordinary times. We will always do our best to help if you run into any issues with the shipment.
If there are any issues with your package/order please contact us within 14 days of it being delivered.
You have 14 days after receiving your item to request a return and ship the product(s) back.
Items need to be returned in the original packaging in the same state which you received them in. This includes tags and labels still being attached as well as any extras. We reserve the right to not refund returned goods if they are found to be not in original condition, including any special packaging. Underwear and socks must be unopened for hygiene and safety reasons.
No returns for pre-order items.
You as the customer are responsible for the shipping cost associated with the return and that the items are packaged safely.
Please make sure to collect a receipt from the shipping company when returning the item.
To start a return, please contact us before sending anything back.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item.
Non EU customers are responsible for any customs fees or import fees, please follow your local guidelines accordingly. If you refuse to pay such fees and the parcel is returned to us we will charge you any penalty fees that the shipper may charge us plus the original shipping cost.
We reserve the right to make changes to product pages due to printing errors on this website. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
The following information is related to data protection and GDPR.
INFORMATION ABOUT COOKIES
By shopping at Sweet Moment Lolita, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis.
Sweet Moment Lolita is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers, to be able to adapt the marketing to your individual needs.
The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
WHAT IS PERSONAL INFORMATION
Personal data is all information that can be directly or indirectly attributed to a person.
WHAT INFORMATION DO WE STORE
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar e-mails take place with your consent.
What information is shared and for what purpose?
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, your social security number is also saved with the payment provider. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) that we use are: Shopify Payments and Paypal.
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification purposes. The shipping companies we work with are: Yun-express, NL Post, EMS and EUB
THE RIGHT OF ACCESS
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
RIGHT TO RECTIFICATION
You have the right to ask us to update incorrect information or supplement information that is incomplete.
RIGHT TO BE FORGOTTEN
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
RESPONSIBLE DATA PROTECTION
Sweet Moment Lolita is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.
HOW WE PROTECT YOUR DATA
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.
AMENDMENTS TO THE TERMS AND CONDITIONS
We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.